Contact Fur & Comfort Co.

The fastest way to get help

Use the contact form on this page and choose a clear subject for your message. We respond as soon as practical during Australian business days.

What to include

• Product question: the product name, size or colour you are considering.
• Order help: your order number and the email address used at checkout.
• Damaged or incorrect item: clear photos of the product, packaging, label and affected area.
• Delivery question: your order number and the most recent tracking update.

Helpful information before you write

You may find an immediate answer in our FAQ, Shipping & Delivery, Returns & Refunds or Comfort & Size Guide.

Keep your information safe

Please never send full card numbers, account passwords or other sensitive payment information. Your order number and checkout email are normally enough for us to locate an order.

A note about product advice

We can help explain published dimensions, materials, care information and product options. We cannot provide veterinary advice; please speak with a qualified veterinarian about medical, mobility or safety concerns.