Need help with an order?
Please contact us before sending an item back. Include your order number, the item involved and a clear description of the issue.
Change-of-mind requests
Eligibility can depend on the item’s condition, hygiene considerations and the time since delivery. Items should remain unused, clean and in their original packaging while your request is assessed.
Incorrect, damaged or faulty items
Contact us promptly and include clear photographs of the item, packaging and shipping label where relevant. We will review the information and explain the available next steps.
Return shipping
Do not return an item to the sender’s address without approval. The correct return instructions and any applicable shipping responsibility will be provided after your request is reviewed.
This page is a customer guide and does not limit any rights available under Australian Consumer Law.