Choosing a product
How do I choose the right bed or mat size?
Measure your dog in their usual sleeping position, add 15–25 cm, then compare the result with the exact product dimensions. Our Comfort & Size Guide explains the process.
Does “waterproof” mean nothing can ever leak through?
Waterproof performance depends on the product’s construction, seams, condition and care. Check the individual listing for the supplied specification, and clean spills promptly. Products described as water-resistant may repel light moisture but should not be treated as fully waterproof.
Is every product machine washable?
No. Covers, inserts and protective layers can require different care. Follow the instructions on the product page and sewn-in label for the exact item you receive.
Are the beds orthopedic or suitable for a medical condition?
We only use supportive or orthopedic wording where the product specification supports it. Our products are not medical devices. For arthritis, injury, post-operative care or mobility concerns, ask your veterinarian which surface is appropriate.
Will the colour look exactly the same as my screen?
We aim for accurate images, but screens and lighting can change how colours appear. Small variations in texture or shade may also occur between production batches.
Orders and delivery
Where do you deliver?
Available destinations and shipping options are confirmed at checkout. If your address cannot be serviced for a particular item, checkout will show that before payment.
When will my order arrive?
The best available delivery estimate appears on the product page or at checkout. Processing time, carrier conditions, public holidays and destination can affect the final arrival date.
Why did my order arrive in more than one parcel?
Items can be fulfilled from different locations, so one order may arrive in separate parcels with separate tracking updates. You are not charged again because the order is split.
My tracking has not moved. What should I do?
A new tracking number can take time to receive its first carrier scan. If there is an unusual gap or the delivery estimate has passed, contact us with your order number and we will help review it.
Can I change my address after ordering?
Contact us as soon as possible. We will try to help, but an address cannot always be changed once processing or dispatch has started.
Returns and support
What if my item is damaged, faulty or incorrect?
Contact us promptly with your order number, a description of the issue and clear photos where relevant. We will assess the problem and explain the next step.
Can I return something because I changed my mind?
Change-of-mind requests are separate from your rights when a product is faulty or does not meet a consumer guarantee. Contact us before sending anything back so we can confirm whether the item is eligible and provide the correct instructions.
How do I contact Fur & Comfort Co.?
Use our Contact page. Including your order number and the product name helps us respond more efficiently.