Before checkout
Product availability, delivery eligibility and any shipping charge are confirmed for your address at checkout. Delivery estimates can vary by product because items may be fulfilled from different locations.
What happens after you order
1. Order confirmation
You will receive confirmation after a successful checkout. Please review the delivery address and item details carefully.
2. Processing
We send the order to the relevant fulfilment partner for preparation. Processing time is separate from the carrier’s transit time.
3. Tracking
When tracking becomes available, it is sent to the contact details provided at checkout. A newly created tracking number may take time to show its first carrier scan.
4. Delivery
The carrier will deliver to the address entered at checkout. Delivery estimates are not guarantees and can be affected by destination, public holidays, weather, carrier congestion or other events outside our direct control.
Orders with multiple products
Products can leave different fulfilment locations. Your order may therefore arrive in separate parcels and on different days. Each available tracking number will relate to the parcel it covers.
Address changes
Contact us immediately if an address is wrong. We will try to update it, but changes cannot be guaranteed after processing or dispatch begins. Customers are responsible for entering a complete, deliverable address at checkout.
If tracking seems delayed
First allow time for the carrier’s initial scan. If tracking shows an unusual gap, an apparent exception, or the delivery estimate has passed, use our Contact page and include your order number.
If a parcel is marked delivered
Check around the property, safe-drop locations, building reception and with household members or neighbours. Review the carrier’s delivery details where available. If the parcel still cannot be found, contact the carrier and let us know so we can help review the available information.